Trackunit Status

All Systems Operational

Trackunit Manager Operational

Trackunit Go Operational

Trackunit On Operational

Trackunit API Operational

Trackunit Verify Operational

Trackunit Raw Operational

Trackunit Website Operational

SCOM View Operational

GSM Service Provider Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Scheduled maintenance - planned upgrade of critical infrastructure Dec 15, 08:00-16:00 CET

Due to increasing usage of the Iris platform we are scheduling system maintenance to replace a critical infrastructure component, in order to increase the performance as well as availability of the Iris platform and services.

As such, no downtime is expected during the replacement nor will any data be lost, but data updates will be temporarily delayed. However, due to the critical nature of the component being replaced, we reserve the right to expand the downtime expectancy to the full extent of the maintenance window, if needed.
Posted on Dec 5, 12:20 CET

Past Incidents

Dec 9, 2019

Trackunit Manager (New) and Go are having issues with machine location / activity state on some machines

Resolved - This incident has been resolved.
Dec 9, 11:02 CET

Update - We are continuing to monitor for any further issues.
Dec 9, 10:03 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Dec 9, 10:02 CET

Identified - Some users can experience issues with missing locations and activity state in the New Manager and Go. We have identified the issue and are working on a solution.
Dec 9, 09:36 CET

Dec 8, 2019

No incidents reported.

Dec 7, 2019

No incidents reported.

Dec 6, 2019

No incidents reported.

Dec 5, 2019

Data delays for Spot devices in Trackunit Manager / Go / On

Resolved - This incident has been resolved.
Dec 5, 17:48 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Dec 5, 17:46 CET

Investigating - Due to an IRIS infrastructure issue, some customers can experience data delays for Spot devices in Trackunit Manager, Go, and On.
Dec 5, 17:17 CET

Dec 4, 2019

No incidents reported.

Dec 3, 2019

Data delays in Manager/Go/On

Resolved - This incident has been resolved.
Dec 3, 17:04 CET

Update - We are continuing to monitor for any further issues.
Dec 3, 16:15 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Dec 3, 14:39 CET

Investigating - Due to an IRIS infrastructure issue, some customers can experience data delays in Trackunit Manager, Go, and On.
Dec 3, 13:37 CET

Dec 2, 2019

No incidents reported.

Dec 1, 2019

No incidents reported.

Nov 30, 2019

Scom data delays in Trackunit Manager, Go, and On

Resolved - This incident has been resolved.
Nov 30, 00:24 CET

Investigating - Due to an IRIS infrastructure issue, some customers can experience data delays for Scom units in Trackunit Manager, Go, and On.
Nov 30, 00:09 CET

Data delays for ME40x / 50x units in Trackunit Go and Trackunit On

Resolved - This incident has been resolved.
Nov 30, 00:22 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 29, 23:36 CET

Update - We are continuing to work on a fix for this issue.
Nov 29, 23:36 CET

Identified - The issue has been identified and a fix is being implemented.
Nov 29, 23:07 CET

Update - We are continuing to investigate this issue.
Nov 29, 23:06 CET

Investigating - Due to an IRIS infrastructure issue, some customers can experience data delays for ME40x / 50x units in Trackunit Go and On.
Nov 29, 22:47 CET

Nov 28, 2019

No incidents reported.

Nov 27, 2019

No incidents reported.

Nov 26, 2019

No incidents reported.

Nov 25, 2019

No incidents reported.