Trackunit Status

All Systems Operational

Trackunit Manager Operational

Trackunit Go Operational

Trackunit On Operational

Trackunit API Operational

Trackunit Verify Operational

Trackunit Raw Operational

Trackunit Website Operational

SCOM View Operational

GSM Service Provider Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 27, 2019

No incidents reported today.

Jun 26, 2019

Minor data delays detected in Trackunit Go and Trackunit On

Resolved - The Engineering team has validated the solution and all data in the affected period is now processed and the service is fully recovered. We apologize for any inconvenience this has caused.
Jun 26, 16:50 CEST

Monitoring - Fix has been deployed and data validation has begun.
Jun 26, 13:32 CEST

Identified - Core problem has been found and engineering is updating affected systems.
Jun 26, 09:19 CEST

Update - Update 00:20 - 26th July CET
The processing of utilization date was blocked in the period from 14:40 - 00:20 CET on the 25th July CET. This means that the plotting of utilization data, will not work in the given timeframe.
Currently telematics data outside the given should be presented correctly in the New Manager and Go applications.
The DevOps team is still working on processing the data in the missing time period. No data has been lost. (edite
Jun 26, 00:24 CEST

Update - We are continuing to investigate this issue.
Jun 25, 23:51 CEST

Update - The engineering team is still investigating the root cause of the issues on the data pipeline.
Jun 25, 22:10 CEST

Update - We are continuing to investigate this issue.
Jun 25, 20:40 CEST

Update - Still investigating root cause.
Jun 25, 18:40 CEST

Investigating - Processing pipeline is experiencing stability issues. We're currently investigating
Jun 25, 16:22 CEST

Monitoring - Due to an IRIS infrastructure issue, some customers can experience data delays for ME40x / 50x units in Trackunit Go and On.
Jun 25, 15:46 CEST

Jun 24, 2019

No incidents reported.

Jun 23, 2019

No incidents reported.

Jun 22, 2019

No incidents reported.

Jun 21, 2019

No incidents reported.

Jun 20, 2019

Resolved - We have monitored the fixes, and no issues have been observed.
We apologise for any inconvenience this may have caused.
Jun 20, 16:29 CEST

Monitoring - The Engineering teams have made a couple of updates today to address the login issues.
All issues should now be resolved, and we are currently monitoring this.
Jun 20, 14:00 CEST

Identified - Our Engineering teams are still working on the login related issues, which are affecting some users, and we expect to deploy updates during the rest of the day.

Issues observed and workarounds
- Users observing login spinner: Refreshing browser
- Report service asks user for credentials: Logging in or re-loading the report service
Jun 19, 12:35 CEST

Investigating - Some users can occasionally experience login issues in the Trackunit Manager. Refreshing the browser will in most cases solve the problem.

We are working on the issue, and we will provide an update again June 19th, 12:00 CET, at the latest.
Jun 18, 15:24 CEST

Jun 17, 2019

No incidents reported.

Jun 16, 2019

No incidents reported.

Jun 15, 2019

No incidents reported.

Jun 14, 2019

No incidents reported.

Jun 13, 2019

No incidents reported.