Due to ongoing issues with Microsofts email infrastructure, we are currently tracking issues with relaying emails to customers. This is affecting emails such as alerts, password resets, user invites and other platform emails
Microsoft is reporting that they have adressed the underlying root cause, and recovery has been seen for most core services at this stage. There are still small residual impact, and will be for a while. Any emails that was queued on our side are being sent and the queue are being worked through.
This will conclude updates for this issue.
Posted Nov 13, 2026 - 20:12 CET
Monitoring
The root cause is on the receiving side and outside our control. We are monitoring the situation closely and will attempt redelivery of all affected emails once Microsoft has resolved the issue.
Posted Nov 13, 2026 - 09:14 CET
Update
Due to an ongoing issue with Microsoft’s email infrastructure, some emails sent from the platform are currently not being delivered to recipients. This affects alerts, password resets, user invites and other system emails.
The root cause is on the receiving side and outside our control. We are monitoring the situation closely and will attempt redelivery of all affected emails once Microsoft has resolved the issue.
Posted Nov 13, 2026 - 09:09 CET
Investigating
We are currently investigating this issue.
Posted Nov 13, 2026 - 09:08 CET
This incident affected: Trackunit Manager, Trackunit Go, Trackunit On, Trackunit API, Streaming API, Trackunit Verify, Trackunit Raw, SCOM View, GSM Service Provider, Manager Classic, Onei3, Trackunit Community, Trackunit Help Center, Trackunit Support Services, Trackunit Security Advisories (Trackunit Security Advisories), and Import integrations (Ingest API, Data Feeds).